Custom Made Jewellery:

What metal is the Jewellery?
For name jewellery, the base metal our artisan uses before gold plating is Sterling Silver 95cc. As this is a custom service you can amend your order if you'd like to use more precious metals, gemstones by filling out the quotation form on the handmade page. 

How long will the custom made Jewellery take ?
Every order is different, and our artisan carefully handcrafts each piece, so depending on the size, style and request a process time and delivery time will be provided for you based on your order. We want your piece to be unique and timeless and our wonderfully talented artisan treats each piece preciously.

Can I make changes to my order?
Yes, once you have completed your form, you have 3 working days to amend your request. Once your request is finalised and payment has been received. We cannot amend the order. 

When will my order be dispatched?
Once ready, your order will be dispatched within 1-3 working days.
All items will be delivered via Royal Mail UK. Delivery options vary depending on where you want your item(s) delivered to:
UK: Signed For 1st Class (£3.99, takes approximately 1-3 business days) 
EU: International Standard (£4.99, takes approximately 3-5 business days) or International Tracked & Signed For (£8.99, takes approximately 3-5 business days)
Outside EU: International Standard (£5.99, takes approximately 5-7 business days) or International Tracked & Signed For (£10.99, takes approximately 5-7 business days)
Can I exchange a product?
Unfortunately this does not apply to custom made jewellery.
Can I return my item(s) and get my money back?
Unfortunately this does not apply to custom made jewellery. 

Ready made Jewellery:

What metal is the Jewellery?
The jewellery is made of mixed metal that is then dipped in 18-24ct gold (hence the term gold plated). It is Nickel free, meaning that the skin should not react. 

Where does the Jewellery come from ? 
We have various reliable suppliers globally. 

When will my order be dispatched?
Within 1-3 working days.

What are my delivery options?
All items will be delivered via Royal Mail UK. Delivery options vary depending on where you want your item(s) delivered to:
UK: Signed For 1st Class (£3.99, takes approximately 1-3 business days) 
EU: International Standard (£4.99, takes approximately 3-5 business days) or International Tracked & Signed For (£8.99, takes approximately 3-5 business days)
Outside EU International Standard (£5.99, takes approximately 5-7 business days) or International Tracked & Signed For (£10.99, takes approximately 5-7 business days)

Can I make changes to my order?
Unfortunately once you have placed an order it is not possible to amend any details.

Can I exchange a product?
Yes you can as long as the item is not used and is in the original packaging. More information can be found on our Refund Policy page. 

Can I return my item(s) and get my money back?
Unfortunately we can only exchange the item(s). More information can be found on the Refund Policy page.